Coronavirus FAQs: a note to our community
This is going to be a tough time for everyone, and we know that you might have a few worries, but we don’t want your Babaroo order to be one of them. That’s why we’ve put together these FAQs to help you understand how we’re managing the situation with coronavirus, whether it will affect your order, and what we’ll be doing to ensure business as usual. We’ll continue to update this page if and when the situation changes, but in the meantime, we’re with you all the way.
Are you still open, and taking and delivering orders?
Yes, we’re still open. We are a small home-based business and we are taking every precaution to ensure your goods are picked and packed with minimal contact. All packaging will be sanitised before they are packed and posted to reduce any risk.
Unfortunately, because of restrictions at borders, some deliveries are taking a little longer than we’d like. But, if we experience any serious problems making your orders or delivering them, we’ll let you know on the website and email you. If we do have any difficulties, please know that we’ll be working as hard as we possibly can behind the scenes to solve them quickly for you.
We at Babaroo understand just how important your order is to you – it’s important to us too.
Why are you still open at this time? You’re not an essential service.
We understand your concerns and we take them seriously. We always want to take the best care of our people and we’ve taken many steps to make sure everyone is safe and supported at this difficult time. As we are a business run from home - we are able to keep working during this difficult time.
Are products being made and delivered safely, with no risk?
We’re taking this situation incredibly seriously, and we’ve improved on the already high standards of hygiene within our business.
Are your delivery timescales currently affected?
In general, we’re still delivering as normal. We’re afraid that some products are taking a few days longer to reach you than we’d like, because of postal service delays.
If we start to experience serious problems, we’ll update our website and email you if you’ve already got an order in our system.
Can you deliver to someone else?
If you'd like to surprise someone you miss with a gift, we'll be delighted to package it safely and send it straight to their door. Just tell us their address when you place your order.
Can my order be left in a safe place, even if I’m supposed to sign for it?
We completely understand that you want to limit your contact with other people. Our delivery services have confirmed that, wherever possible, they’ll leave your parcel in a safe place of your choice.
If you need to sign for a parcel, the driver will follow social distancing guidelines to keep you both safe. This could involve leaving the parcel on your doorstep and waiting for you to collect it, before signing for you. This is so you won’t have to touch the pad - one more way to keep you protected.